CRM Case Study

Description:

Customer is a recognized healthcare services provider. Customer has provided specialized healthcare consulting services to many hospitals in area of psychiatric. Customer Currently provides healthcare services to over 200 hospitals.

Situation:

The company wanted to leverage MS Dynamics CRM and .Net as strategic technology platform for their core customer facing business applications, Their regulatory and business requirements demanded low cost, rapid development and very aggressive support SLA’s for down and recovery time.

Solution:

We implemented their customer facing portal using Dynamics CRM and did entity customizations as well added new entities for healthcare domain, We also used CRM webservice to integrate CRM application to their custom applications. We also created workflows to send automated notifications to business users. Also agile approach helped us roll out enhancement and fixes every two weeks sprint cycle.

Benefits:

• Secure, stable, and scalable application infrastructure.
• Meets regulatory and business requirements.
• Minimize business interruption using off-hours support.
• Rapid and efficient IT implementation.
• Saved 50% IT spending.