Microsoft Dynamics CRM

Microsoft Dynamics CRM

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A business is as much about its customers as it is about profits. The numbers are important, no doubt, but they would not be there in the first place but for the customers. Which is why organizations leave nothing to chance when it comes to satisfying their customers. In the current business environment, it is not just enough to satisfy customers, you need to surprise them. And for that organizations have to accurately gauge the pulse of their customers, so that they can meet their needs even before the customers realize they have one. Such high levels of customer service call for in-depth intelligence and accurate qualitative assessment of the customer opinions. CRM, or customer relationship management tools achieve just that, and much more. Having a system that retains all the relevant customer data and has the ability to pull any information in no time also increases the operational efficiency of an organization, thereby reducing costs and eventually maximizing profits. However, the secret to CRM’s success lies in how well it is integrated in the work culture of the employees.

Microsoft offers a feasible and easy solution to fully harnessing the potential of CRM. With Microsoft Dynamic CRM, managing customer relationships becomes not only simpler, but also cost-effective and more insightful. Since MS Dynamic CRM is integrated with Outlook, it gives you the luxury of accessing all your CRM processes with the ease of accessing your mails. With Marketing, Sales and Service tools all integrated into a single solution, Microsoft Dynamic CRM is a one stop shop for all the CRM needs throughout your business.

There are many features that make Microsoft Dynamics CRM stand out in the crowd -

  • Flexibility - The software package can be run either as a cloud service or as an in-house implementation.
  • Intelligence, Real time – With MS Dynamics CRM, you can access intelligence almost as soon as you have the data. The solution comes with the capability of providing real time insights, enabling you to take accurate decisions with minimum time lag.
  • Maximum Resource Utilization – MS Dynamic CRM has cross browser compatibility and can work on mobile Apps, which enable the employees to access the system anywhere, anytime.
  • Reduced Costs and Scalable Architecture – Since it comes as a full suite of solutions that can run on technologies that most employees are already familiar with, the cost is greatly reduced. The simplicity of tools allow for quicker implementation with minimal coding.

Team Paragyte has successfully implemented several Microsoft Dynamics CRM solutions for various clients. With Paragyte, an implementation is always wholesome, from requirement gathering to post deployment support, and we leave no stone upturned to provide the best of services to our clients. Our team of experts bring with them a rich reservoir of skills and knowledge from client side scripting to web development services, from data migration between different versions of CRM to report development and customization.

A Microsoft Dynamics CRM implementation by Paragyte for a leading health services provider resulted in up to 50% reduction in IT spending for the client. Read on to understand how our superior expertise in the subject helped provide a rapid and efficient solution for the client.